Appily Twenty · petal concierge
Answers from the stem desk
Pick a topic below — account verification, bloom packing, order tracking, and UPI or COD payment. Every answer is written for our flower catalog.
Account
Sign-in & verify
You
How do I create an account?
Petal desk
Register with your email and password. A 6-digit OTP is sent to your inbox — enter it on the Account page to verify before checkout.
You
Why must my email be verified?
Petal desk
Verified email ensures order confirmations, tracking updates, and petal desk replies reach you. Resend the OTP anytime from Account if it expired.
You
Where is my order history?
Petal desk
Sign in and open My orders to view past flower purchases, invoices, and status updates synced to your account.
Orders
Track & support
You
How do I track an order?
Petal desk
Use your order number and email on Track order. Status emails are also sent after checkout and when dispatch milestones change.
You
Can I cancel or request a refund?
Petal desk
Open your order on the status page and submit a support form for cancellations, delivery issues, or refund requests. Our desk responds during working hours.
You
When will I receive confirmation?
Petal desk
An order confirmation email is sent immediately after checkout. Prepaid orders proceed to the payment gateway; COD orders are queued for packing once confirmed.
Fresh blooms
Packing & quality
You
How are flowers packed for shipping?
Petal desk
Stems are packed in hydrated sleeves with protective wrapping to reduce petal bruising during transit. Delicate blooms receive extra cushioning where needed.
You
What if my order arrives in poor condition?
Petal desk
Report quality concerns within 24 hours of delivery with photographs. See our Freshness Resolution Policy for eligibility and claim steps.
You
Do you ship nationwide?
Petal desk
Yes — we deliver fresh flowers across India. Timelines vary by pin code. Review the Stem-Hydrated Delivery Guide for zones and handling.
Payment
UPI & COD
You
What payment methods are accepted?
Petal desk
We accept UPI and Cash on Delivery on eligible orders. Prepaid flower orders receive free standard shipping.
You
Is there a fee for Cash on Delivery?
Petal desk
COD orders may include a courier surcharge of ₹49, displayed before you confirm checkout.
You
Where can I read full policy terms?
Petal desk
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